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Evidence Guide: TLIE4033A - Use communications systems to control tram/light rail operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE4033A - Use communications systems to control tram/light rail operations

What evidence can you provide to prove your understanding of each of the following citeria?

Identify communications equipment systems and features

  1. Types of communications equipment, component parts and accessories used in the work area are identified
  2. Applications for workplace activities of the different communications systems and, where applicable, related software are interpreted
  3. Communications system features and control functions are identified
  4. Appropriate communications system is selected depending on type of communication to be made
Types of communications equipment, component parts and accessories used in the work area are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Applications for workplace activities of the different communications systems and, where applicable, related software are interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications system features and control functions are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate communications system is selected depending on type of communication to be made

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communications equipment

  1. System checks are carried out prior to operations to confirm communications system is operational in accordance with organisational requirements
  2. Communications systems are operated safely in accordance with organisational procedures and regulatory requirements
  3. Communications system security is maintained in accordance with organisational procedures
  4. Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements
  5. Text and numeric data are entered into communications system using appropriate technology as required
  6. Entered information is checked and corrected as required
System checks are carried out prior to operations to confirm communications system is operational in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications systems are operated safely in accordance with organisational procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications system security is maintained in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Text and numeric data are entered into communications system using appropriate technology as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Entered information is checked and corrected as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and respond to requests

  1. Details of the situation are established using effective communication skills, techniques and resources, in accordance with organisational procedures
  2. Communication difficulties are acknowledge and efforts are made to overcome these difficulties
  3. Complete details of request are accurately recorded in a timely and efficient manner in accordance with organisational procedures
  4. Urgency of request is determined using information gained from person making the request
  5. Suitable response is formulated in accordance with organisational procedures
  6. Request is referred in line with situation presented and in accordance with organisational procedures
  7. Requests are answered promptly in accordance with organisational procedures
  8. Requests are dealt with in a professional manner at all times
  9. Appropriate follow-up action is taken, in accordance with needs of the situation and organisational procedures
Details of the situation are established using effective communication skills, techniques and resources, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication difficulties are acknowledge and efforts are made to overcome these difficulties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete details of request are accurately recorded in a timely and efficient manner in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Urgency of request is determined using information gained from person making the request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suitable response is formulated in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request is referred in line with situation presented and in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requests are answered promptly in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requests are dealt with in a professional manner at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate follow-up action is taken, in accordance with needs of the situation and organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify communications system faults

  1. Communications system technical faults are identified and appropriateaction is taken
  2. Back-up or alternative systems are utilised when primary system fails or as required
Communications system technical faults are identified and appropriateaction is taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Back-up or alternative systems are utilised when primary system fails or as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement.

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts.

Resources for assessment include access to:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

an appropriate range of relevant operational situations in the workplace.

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation.

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace.

Required Skills and Knowledge

This section describes the knowledge and skills required for this unit.

Required knowledge:

Communications systems features

Effective communication techniques including barriers to communication and how to overcome them

Manufacturer specifications for communications equipment

Problems that can occur when using communications systems and corrective actions

Procedures and protocols for using communications systems during an emergency

Procedures for using communications systems in the workplace

Protocols and procedures for communicating with others

Quality assurance procedures

Relevant safety, work health and safety (WHS)/occupational health and safety (OHS), and environmental procedures and regulations

Relevant sections of legislated rail safety requirements including state and territory Acts and regulations, and nationally approved compliance codes and/or guidelines

WHS/OHS risks and hazards when using communications systems

Workplace communication procedures, protocols, checklists and instructions

Workplace communication records (including voice logs)

Required skills:

Apply precautions and required action to minimise, control or eliminate WHS/OHS hazards that may exist during the use of communications equipment

Communicate effectively with others using available communications equipment

Complete documentation related to work activities

Identify and report problems, faults or malfunctions that may occur when using communications equipment

Identify and use required communications technology

Prioritise communication activities depending on differing operational contingencies, risk situations and environments

Terminate calls in accordance with organisational procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Communications systems may include:

ACOMS

computer applications

facsimiles

fixed phone systems

mobile phone, both on person or hands-free

radios

Communication skills may include:

active listening

questioning to obtain information and/or clarify information and understanding

routine oral reporting

two-way conversation

Communication difficulties may include:

assumption that message has been received and/or correctly understood

illegible writing or print

limited ability of others to communicate in English

misunderstanding

noisy environments or communications channels

not following correct communication protocols and procedures

use of non-standard vocabulary

Communication may be with:

local government authorities

police and other emergency services personnel

security personnel

supervisors/managers

tram/rail drivers

other professional or technical staff

other workplace personnel

Appropriate follow-up action may include:

dealing with identified faults within own area of responsibility

identifying technical faults

referring identified faults to supervisor or appropriate personnel

Back-up or alternative systems may include:

alternative frequencies and spectrums

alternative networks

landline network

mobile phone network

relay systems